Sign Into Genesys Cloud

Upon signing into Dynamics 365, you will have to login into Genesys Cloud. Ensure all cookies are enabled in the browser and also microphone is accessible.

  1. Select your organization.

  1. In the Genesys Cloud CTI phone, enter your Email address and Password associated with the Genesys Cloud account.

  1. Click Log In to continue.

Note: Once logged in, a WebRTC Phone window pops up. Do not close the window for better functionality.