Sign Into Genesys Cloud

Upon signing into Dynamics 365, you will have to login into Genesys Cloud. Ensure all cookies are enabled in the browser and also microphone is accessible.

  1. Select your organization.

  1. In the Genesys Cloud CTI phone, enter your Email address and Password associated with the Genesys Cloud account.

  1. Click Log In to continue.

Note: Once logged in, a WebRTC Phone window pops up. Do not close the window for better functionality.

  1. A browser pop‑up appears requesting Local Network Access. You must select Allow when prompted. This allows ISync to communicate with locally installed applications, such as call‑recording software provided by your organization.

  2. If the administrator has not enabled the required setting on the configuration page, this pop‑up will not appear. In that case, you must manually enable the setting.

    To edit, click the icon to the left side of the address bar and enable the Local network access setting.