License Genesys Cloud users

InteractionSync licensing is managed through Genesys Cloud permissions. It is highly recommended to use Genesys Cloud roles to apply permissions to numerous people. Below is the suggested approach to assign this role to any user who needs InteractionSync for Genesys Cloud available within Dynamics.

1. In Genesys Cloud Admin, go to Roles / Permissions.

2. Locate your desired role or create a new role.

3. Go to the Permissions tab on the role.

4. Locate integration>avtexDynamics>All Permissions and select the permission to enable it.

5. Click Save.

6. If this is a new role or you need to assign additional users to this role, open the role.

7. Click Change Membership.

8. Add the required users to receive this new role.

9. Click Save after adding users and again to save the role.