Screen recording URL

InteractionSync for Genesys Cloud supports screen recording for the phone call interaction. Genesys Cloud Background Assistant (GCBA) must be installed to access the screen recording feature.

GCBA performs the screen recording activity when phone interaction is performed and presents the URL to the users with the admin roles in the activity record.

For more information, see https://help.mypurecloud.com/articles/about-genesys-cloud-background-assistant-gcba/

Important: Only the users with Interaction Sync for Genesys Cloud Admin roles and CRM System Admin roles, have the ability to access this feature.