Licensing InteractionSync for Amazon Connect

After InteractionSync for Amazon Connect has been purchased you can then assign or unassign licenses for users and groups using the Microsoft Admin Center.

  1. Access your Microsoft Admin Center.
  2. Select the Licenses option found on the side menu under Billing.

  1. Click on the Named User option.

  1. Click the Assign licenses button.

  1. Assign licenses to users.
Note:

There can be up to a 24 hour delay between licenses being assigned and license being effective for the users in Dynamics 365. Do the following to force the CRM to catch up with AAD immediately:

  1. Download the file below:

https://mac.avtexcloud.com/mac/downloads/msft_RefreshUserServicePlans_managed.cab

  1. Install msft_RefreshUserServicePlans_managed.cab (.cab files can be imported).

This solution can be executed multiple times when the cache needs to be refreshed again. When the solution is imported 2 or more times, please choose Maintain Customization as the import option.