Requirements and Compatibility

Agent Application Requirements

System Requirements

• 16 GB RAM
• 500 MB Storage

Average Recording Size for Agent Application

• 1080p Resolution Screens (FHD):

• 1 screen = 1MB per minute (estimated)
• 2 screens = 2MB per minute (estimated)

• 1440p Resolution Screens (2K / QHD):

• 1 screen = 2MB per minute (estimated)
• 2 screens = 4MB per minute (estimated)

• 2160p Resolution Screens (4K / UHD):

• 1 screen = 4MB per minute (estimated)
• 2 screens = 8MB per minute (estimated)

Supported Operating Systems

• Microsoft Windows 10
• Microsoft Windows 11

Quality Management Admin Requirements

Supported Web Browsers

• Google Chrome (https://www.google.com/chrome/browser/)
• Mozilla Firefox (Future support)
• Microsoft Edge (Future support)

Customer Environment Costs

Service	Number of Agents	Total Cost
Simple Storage Service (S3)		132
Cloudwatch	100	0
Kinesis Firehose		0.058
Total		$132.06*

*This amount is the calculated cost for the customer's AWS s3 storage requirements based on 100 agents taking an estimate of 20 calls per day.

• 5MB per minute X 390 minutes per day = 1.9GB per agent per day (estimated)
• 60,000 calls = 6 TB per month (estimated)